• Troubleshooting procedures and their correct application
• Using CCO resources and the Cisco® Web Site
• Understanding methods for escalating troubleshooting issues within Cisco's® service and support programs
• Debug utilities and understanding their impact
• How to select between different IOS™ software commands and debug utilities to filter, capture and display protocol traffic flows

• Problem solving techniques and Isolation Procedures
• Troubleshooting and problem solving techniques within the IOS®
• Identifying and using protocol specific diagnostic tools (TCP/IP and IPX®)
• Identifying common networking problems such as Windows95® / NT and Novell™
• Problem solving using the IPX® protocol suite

• Overview
• Catalyst switching and IOS® layer 2 based technology
• VLAN and layer 3 routed VLAN technology
• Identifying troubleshooting and problem isolation techniques to highlight the symptoms of Catalyst 5000 and VLAN problems on switched Ethernet Networks
• Applying diagnostic tools within a switched internetwork
• Troubleshooting VLANS, VTP and Spanning Tree issues
• How to select between different Catalyst Set based commands and debug utilities to isolate and identify layer 2 based problems

• Tools and utilities – an overview
• Troubleshooting techniques in a WAN environment
• Troubleshooting ISDN
• Troubleshooting Wide Area Network problems – Frame
  

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