LanBase.com - Online Network Support, Technical Support Packages backed by CCIE CCNP Engineers, Network Monitoring

Whether you are looking for individual career certifications, fine-tuning your LAN’s or upgrading or enhancing your company’s infrastructure, it is critical to have the support and proven technical backup of specialist personnel to ensure your business can compete at the highest level.

Identifying customer needs is a key factor when developing any support package. Given such needs, our support packages are designed to be flexible and dynamic – able to react and adapt to the changing trends of modern technology within your business while keeping costs low.

Our cover options are defined as follows; please click on a level of service for more detailed information.

Calls are logged and responses given both via email, in this the lowest level of our support options.

Target Audience: Technically competent networking professionals who require 2nd and 3rd level of support to clarify and assist in problem areas, and/or users wishing to trial the service overall before committing to a higher level of support

Resources available: Access to email support, responses guaranteed within 24 hours

Who will you speak to: You will speak directly to networking specialists qualified to at least Cisco CCNA® standards, up to and including fully CCIE® certified specialists

The pay per incident package (PPI) is modeled upon an on-demand response service. A PPI incident is classed as a raised-problem that could result in numerous calls all directly related to the initial raised-problem. To clarify, a call is classed as an email query directly relating to the initial raised-problem.

Target Audience: Technically competent networking professionals, who have an overall day-to-day understanding of their infrastructure but require that raised level of insurance in the event of more complex issues which can only too often arise - typically in the event of system failures and software issues. Other applications could typically include new configuration support when implementing new hardware technology, new configuration and design issues and general troubleshooting and support.

Resources available: Calls are logged via email. Response times guarantee a response via email or telephone reply within 4 hours.

Who will you speak to: You will speak to networking specialists qualified to at least Cisco CCNA® standards, up to and including fully CCIE® certified LAN/WAN specialists.

Our silver support package is aimed towards businesses that have established need for a third specialist level of support. Similar in definition to PPI, our platinum service is designed more at building a integral relationship with the customer and responding to the growing demands placed upon us. Response times are more focused and so is the level of 1st line expertise. Initially, the platinum package comprises of a block of ten incidents that run for the duration of twelve months. An incident is classed as a raised-problem that could result in numerous calls all directly related to the initial raised-problem. To clarify, a call is classed as an email query directly relating to the initial raised-problem.

Target Audience: Technically competent networking professionals, who have an overall day-to-day understanding of their infrastructure but require a 3rd specialist level of expertise to address issues and underlying events within the customer infrastructure on a infrequent basis.

Resources available: Calls are logged via email and telephone. Calls are prioritized, and response times guarantee a response based on priority, via email or telephone response from within 30 minutes to 2 hours. Your initial call will be screened by a Cisco CCNP® or fully CCIE® specialist before responding.

Who will you speak to: You will speak to networking specialists qualified to at least Cisco CCNP® standards, up to and including fully CCIE® certified LAN/WAN specialists.

Our gold level of service provides total-cover assurance for your organization with no incident limitations. Recognizing the need for a rapid response and the impact networking failures can have on your business as a whole, our gold package aims to put your business first, helping to ensure productivity is maximized.

With our gold total-cover one of our dedicated consultants and a team of specialists manage your account. You have direct telephone access to a team of specialists, one of which will be fully CCIE® certified. Thus ensuring we have a sound understanding of your infrastructure that will, in turn help us to identify your issues and respond quicker.

Target Audience: Technically competent networking professionals, who have an overall day-to-day understanding of their infrastructure but require a 3rd specialist level of expertise to address issues and underlying events within the customer infrastructure on a regular basis. Also, businesses whose network operation is classed as critical to the productivity of the company and require a rapid response to more serious networking issues.

Resources available: Calls are logged via email and telephone. Direct telephone access is available to a dedicated team of specialists. Calls are prioritized, and response times guarantee a response based on priority, via email or telephone response with times ranging from instantly up to 2 hours. Your initial call will be screened by a Cisco CCNP® or fully CCIE® specialist before responding.

Who will you speak to: You will speak to a dedicated team of networking specialists qualified to at least Cisco CCNP® standards, up to and including fully CCIE® certified LAN/WAN specialists.

Premier managed services give you an additional edge to your support by providing total management for your network. With previous support options, we only hear about problems after they have happened, and the impact on your business has already felt. With total management down time can be minimized and problems can be identified before they develop into failures and hence reduce the impact on your operation as a whole.

Weekdays (excluding public holidays) between 0900 hrs and 1700 hrs
Weekdays and weekends (excluding public holidays) between 0900 hrs and 1700 hrs
Weekdays (including public holidays) between 0900 hrs and 1700 hrs
Weekdays and weekends (including public holidays) between 0900 hrs and 1700 hrs
Weekdays 24/7
Total cover 24/7 365 days per year

Our premier managed service involves the commissioning of a dedicated 64k leased line between our Network Management Operations Center and your offices. Our network management staff will then monitor your service within the levels of cover available.

Please contact us to discuss your requirements and the options available with one of our pre-sales consultants at no obligation.

* subject to terms and conditions. Enquire for details. Options will vary with the level of package you take out. Subject to change.

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